Wait for about 20 minutes, and then use “Forgot Password” feature to retrieve the password for your account.1) Click the “Forgot Password” in login page at EZVIZ mobile app. 2) Enter the user mobile phone number or email address/username, depending on the method the account was registered. 3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.

When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data. 2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered. 3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

Step 1: On the login page, input the correct account and tap Forgot password? button Step 2: Tap Send to continue Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number Step 4: Input the 4-digit code you receive Step 5: Create your new password and tap Save to complete the process

EZVIZ Security Cameras records video to the SD card, Wi-Fi NVR and cloud simultaneously when enabled. To view videos on the SD card, ensure you have a microSD card installed on the device and ensure you have the SD card initialized (activated). Here is a step by step guide to enable you view your videos stored on the SD card. 1) Log into your EZVIZ app;Enter your username and password – Tap the login tab to log into your account 2) Tap on the device that you want to view;From the home page, select the device you want to view from the list of devices on your EZVIZ account.3) Scroll to the bottom while in live-view mode;4) From the bottom right corner tap on the Video History icon;5) From the middle of the screen, tap on the date to open the calendar and select the date you want to preview; 6) Select the date and play the video;7) Tap/hold down and move left or right to select the time of day you want to playback;

1. Tap on the More tab2. Tap on the “My Profile”3. Tap the “Login Settings” and delete account.4. Please make sure that all the devices under this account have been removed before you delete your account.

Method 1: login into your EZVIZ account via EZVIZ app, click “Video History” in device live view page, and then select the recorded video you want to view in calendar page.Method 2: Login into your EZVIZ account via PC application, the EZVIZ Studio, click “Video History” at the bottom left corner of device live view page.Method 3: visit EZVIZ Web Cloud https://i.ezvizlife.com/user/userAction!displayUserInfo.action, and login into your EZVIZ account. Click “Gallery”, select a device to live view. Select a date and draw the time line below the screen.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top leftStep 2: Enter My Profile by clicking the profile pictureStep 3: Tap Change PasswordStep 4: Input the old password and new password you would like to set, and then tap Save to complete the settingsReminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.

Login into your account using the EZVIZ mobile app, click on the gear icon on the top right corner of the screen, and disable the “Image Encryption”.

1) Login into your EZVIZ account 2) Press the "+" sign at top right corner in “Home” page to get to the device addition page3) Manually input the serial number of the device > Follow the prompt to complete the setup

Login into your account using the EZVIZ mobile app, go to device settings page, tap on the device image tab to edit device name.

If you want to use LAN Live View, you can enter it in the following two ways:If your phone network is on the same local network as your camera1 Log in to your EZVIZ account, and tap the profile icon on the top left corner. 2 Tap Settings 3 Scroll down to find LAN Live View 4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.If you do not have a network1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner. 2 Tap Settings 3 Scroll down to find LAN Live View 4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page. 5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named EZVIZ_plus SN, and enter the password EZVIZ_plus verification code (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:Step 1 Please make sure your account information and region are correct.Step 2 If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.Step 3 Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password Step 2: Tap Sign In to continue Note: If prompted Account username or password error/Login failed, please check: 1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid. 2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.

To reset the password, please follow below steps first:1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"2. When prompted, click on “Forgot Password” on the monitor3. After this, a verification code for password reset would be sent to your registered email address or phone number4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVRHowever, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device2. Hover your mouse to the top of the screen and click on "device management"3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive. 4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this emailAfter verification, we will send the secure code to you as soon as we can.You may also click on our FAQ video link https://youtu.be/ZxQp1cgCi3w for the detailed instructions mentioned above and hope this will help.

1 Log in to your EZVIZ account, tap the profile icon on the top left2 Enter My Profile by clicking the profile picture3 Tap Login Settings4 Then tap Two-Step Verification and ensure it is enabled5 Select the terminal you would like to delete and swipe left, you would see the delete option

Step 1: On the EZVIZ mobile APP, on the Devices page, tap the “+” icon on the right top, then “Add Device” Step 2: Tap the scanning icon on the right top to scan the QR code shown on your TV Step 3: Confirm to log in to the account Last Updated:13/09/2022

Step 1: Log in to your EZVIZ account, tap the profile icon on the top leftStep 2: Enter My Profile by clicking the profile pictureStep 3: Tap Login SettingsStep 4: Tap Two-Step Verification and enable/disable the button

To reset admin password, you may reset the NVR box by pressing the reset button(the password would be defaulted to the original device verification code on the label) or follow below steps:- Double right click your mouse at the left bottom corner of the login window- Click on “OK” when the prompt “Restore Default Password” pops up- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left Step 2: Enter My Profile by clicking the profile picture Step 3: Tap Login Settings Step 4: Tap the button to enable or disable Face ID

Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left Step 2: Enter My Profile by clicking the profile picture Step 3: Tap Login Settings Step 4: Tap the button to enable or disable Fingerprint ID